Terms of Service
Last updated 7 June 2026
These Terms of Service ("Terms") govern your use of the websites and applications provided by Roof Collective Pty Ltd ("Roof Collective", "we", "us"), including the Tailored Clinic application. By downloading, accessing or using our applications, you agree to these Terms.
1. Use of the service
You may use our applications only for lawful purposes and in accordance with these Terms. You are responsible for any information you enter and for keeping your device and account secure.
2. Not medical advice; not a medical device
Tailored Clinic is an educational and personal recovery-tracking tool. It is not a medical device and is not intended to diagnose, treat, cure, prevent, monitor or manage any disease or medical condition. It does not perform clinical monitoring and does not assess, triage or make decisions about your health. Any information, educational content, "red flag" or warning content, wellness insight, or AI-generated content in the app is general information only, is not individualised medical assessment, and must not be relied upon as a substitute for advice from a qualified health professional.
Always follow the specific instructions of your own surgeon or healthcare provider, seek their advice with any questions about a medical condition, and never disregard or delay professional medical advice because of something in the app. Any content directing you to watch for symptoms is intended only to encourage you to contact your healthcare provider or emergency services — it is not a clinical evaluation. In an emergency, contact your local emergency services immediately.
3. No provider relationship
Roof Collective is a technology provider, not a healthcare provider, and using the app does not create a doctor–patient or other professional relationship with Roof Collective. Where a clinic or clinician uses the app, the clinic is solely responsible for the clinical accuracy and appropriateness of any procedure information, instructions, documents or other content it publishes, and for its own professional, record-keeping and regulatory obligations. The app is an adjunct to, and never a replacement for, professional medical care or the official medical record.
4. Assumption of risk
You understand the app is an informational tool and you use it at your own discretion and risk. You are responsible for your own health decisions and for seeking appropriate professional care. To the fullest extent permitted by law, you assume responsibility for any reliance you place on app content.
5. Health information and your privacy
The app is designed so that the health information a patient enters — including recovery photos, symptom and pain entries, notes and any Apple Health metrics — is stored locally on your device and is not received, transmitted to, or accessible by Roof Collective. This is described in detail in our Privacy Policy.
6. Subscriptions and payments
Some features are offered through auto-renewing subscriptions sold via Apple's App Store. Payment is charged to your Apple ID, subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period, and you can manage or cancel them in your device Settings. All billing is handled by Apple in accordance with the App Store terms.
7. Intellectual property
The applications, including their design, content and trademarks, are owned by Roof Collective Pty Ltd or its licensors and are protected by law. You may not copy, modify, distribute or reverse engineer any part of the applications except as permitted by law.
8. Disclaimers and limitation of liability
The applications are provided "as is" and "as available" without warranties of any kind to the fullest extent permitted by law. To the extent permitted by law, Roof Collective is not liable for any indirect, incidental or consequential loss arising from your use of the applications. Nothing in these Terms excludes rights you may have under the Australian Consumer Law that cannot be excluded.
9. Changes
We may update these Terms from time to time. The "last updated" date above reflects the most recent revision. Continued use of the applications after changes take effect constitutes acceptance.
10. Governing law
These Terms are governed by the laws of Queensland, Australia.
11. Contact
Roof Collective Pty Ltd
Queensland, Australia
Email: apps@roofcollectiveapps.com