Terms of Service

Tailored Clinic · Last updated 18 October 2026

These Terms of Service ("Terms") govern your use of the Tailored Clinic app (the "App"), published by Roof Collective Pty Ltd (ACN 693 206 843, ABN 30 693 206 843) ("Roof Collective", "we", "us", "our"). By downloading, accessing or using the App you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

In these Terms, a "Patient" is a person who uses the App to read their clinic's education and keep a recovery journal, and a "Clinician" is a surgeon, clinic or authorised member of a clinic's staff who signs in to set up and publish clinic content.

1. Not a medical device and not medical advice

Tailored Clinic is an educational resource and personal recovery journal. It is not a medical device and is not intended to diagnose, treat, cure, prevent, monitor or manage any disease or medical condition. It does not perform clinical monitoring and does not assess, triage or make decisions about your health. Any educational content, warning-sign information, wellness insight or AI-generated content in the App is general information only. It is not an individual medical assessment and is not a substitute for advice from a qualified health professional.

Always follow your own surgeon's or healthcare provider's instructions, ask them about any medical question, and never ignore or delay professional advice because of something in the App. Content that lists symptoms to watch for exists only to prompt you to contact your healthcare provider or emergency services. In an emergency, call 000 (or your local emergency number).

2. Our role

Roof Collective is a technology provider, not a healthcare provider. Using the App does not create a doctor–patient or other professional relationship with us. Clinical content published under a clinic code is selected, reviewed and published by your clinic, which is responsible for it even where it started from a template or AI draft provided in the App. The App supports, and never replaces, professional medical care and the clinic's own medical records.

3. Using the App as a Patient

• The App is free for Patients. You connect to your clinic with the code your clinic gives you.
• Your journal (photos, notes, symptom and pain entries and Apple Health data) is stored only on your device. We cannot see it, back it up or recover it. If you lose or replace your device, or delete the App, that information may be lost unless it is included in your own device backup.
• You are responsible for keeping your device secure. You can turn on Face ID or Touch ID protection in the App.
• If you are under 18, a parent or guardian should set up and supervise your use of the App.

4. Clinician accounts

• Clinician accounts are for registered health practitioners and clinic staff they authorise. You must be 18 or over and give accurate information.
• You sign in with a one-time code sent to your email. Keep access to that email secure. You are responsible for everything done through your account and by co-administrators you add to your clinic.
• Share your clinic code only with your patients.

5. Clinic content

"Clinic content" means everything a Clinician enters, uploads or publishes, including procedures, instructions, documents, images and branding.

• You own your clinic content. You give us a non-exclusive, royalty-free licence to store, copy, format and display it, and to process it as described in our Privacy Policy, for as long as needed to provide the App to you and your patients.
• You are solely responsible for your clinic content, including its clinical accuracy, currency and suitability for your patients, and for your own professional, record-keeping and regulatory obligations.
• You confirm that you have the right to publish your clinic content, and that it complies with all applicable laws and professional obligations, including the Health Practitioner Regulation National Law and Ahpra and National Board guidelines on advertising regulated health services (including any guidelines specific to cosmetic surgery and procedures).
• Clinic content must not contain any patient's personal or health information, patient testimonials, or anything misleading, unlawful or infringing.
• We may remove or disable clinic content, or suspend a clinic, if we reasonably believe it breaches these Terms or the law. Where practical, we will tell you first.

6. AI-assisted drafting

Clinicians can use optional AI features to help draft procedure information and summarise documents. AI output can be incomplete or wrong. It is a starting draft only: you must review, correct and approve everything before you publish it, and once published it is your clinic content. Do not include patient information in anything you submit to the AI features. Text you submit is processed by our AI provider as described in our Privacy Policy.

7. Subscriptions and free trial

• Clinician features are offered through auto-renewing subscriptions purchased through the Apple App Store. The plans, features and prices are shown in the App before you buy. Apple is the seller of the subscription; prices are shown in your App Store currency and include any applicable taxes such as GST. Apple issues your receipt; we do not issue tax invoices.
• Free trial: eligible new subscribers get one month free. Unless you cancel at least 24 hours before the trial ends, your subscription starts automatically and you are charged the price shown for the plan you chose. Each Apple ID can use the free trial once per subscription group.
• Payment is charged to your Apple ID. Your subscription renews automatically at the end of each monthly or annual period unless you cancel it at least 24 hours before the period ends.
• You can manage or cancel your subscription at any time in the iPhone Settings app under your name → Subscriptions. Cancelling stops future renewals; you keep access until the end of the period you have paid for. Deleting the App or your account does not cancel a subscription.
• Refunds are handled by Apple under its policies. Nothing in these Terms limits your rights under the Australian Consumer Law.
• If your subscription ends, the features included in your plan stop working. At present, content you have already published stays available to your patients until you remove it or delete your account; we may change this with at least 30 days' notice to you.
• We may change subscription prices. Apple will tell you about a price change in advance and, where Apple requires, ask for your consent before it applies.

8. Acceptable use

You must not: use the App unlawfully; try to access another clinic's account or content without permission; guess, collect or publish clinic codes that are not yours; interfere with, overload or probe the App or its servers; or copy, modify, reverse engineer or resell the App except as the law permits.

9. Licence and the Apple App Store

Your licence to use the App is granted under Apple's Licensed Application End User License Agreement (the "Standard EULA"), not a custom licence. These Terms apply in addition to it; if they conflict about your licence to the App, the Standard EULA prevails. These Terms are between you and Roof Collective, not Apple. We, not Apple, are solely responsible for the App, its content, maintenance and support, and for addressing any claims relating to it; Apple has no obligation to provide maintenance or support. If the App fails to conform to any applicable warranty, you may notify Apple and, to the extent permitted by law, Apple will refund the purchase price to you. You and we acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, on your acceptance of them, will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

10. Intellectual property

The App, including its software, design, built-in content and name, belongs to Roof Collective Pty Ltd or its licensors. These Terms do not transfer any ownership to you. Clinic content remains the property of the clinic that published it.

11. Australian Consumer Law, warranties and liability

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those rights or any other right that cannot lawfully be excluded.

Subject to that, and to the maximum extent permitted by law:

• the App is provided "as is" and "as available", and we do not promise that it will be uninterrupted or error-free;
• we are not responsible for the accuracy of clinic content or for health decisions made using the App;
• we are not liable for any indirect or consequential loss, or for loss of data stored on your device; and
• where our liability for a failure to comply with a consumer guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again; and otherwise our total liability to you is limited to the greater of the amount you paid to Apple for your subscription in the 12 months before the claim and AUD 100.

12. Clinician indemnity

If you are a Clinician, you indemnify Roof Collective against any claim, loss or reasonable cost arising from your clinic content or your breach of these Terms, except to the extent caused by our own negligence or breach.

13. Ending your use

You can stop using the App at any time. Clinicians can delete their account in the App, which permanently removes the account, the clinics they own and their documents. We may suspend or end access to the App if you seriously or repeatedly breach these Terms or if the law requires it. If we end your access or discontinue the App for a reason other than your breach, we will give Clinicians at least 30 days' notice and a reasonable opportunity to retrieve their clinic content, and will support any request you make to Apple for a pro-rata refund of an unused subscription period.

14. Changes

We may update the App and these Terms. We will change the "last updated" date above. If a change materially reduces your rights or increases your obligations, we will give Clinicians at least 30 days' notice by email or in the App before it takes effect, and you may cancel your subscription before then. Other changes take effect when published. If you keep using the App after a change takes effect, the updated Terms apply.

15. Governing law

These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland.

Contact us

Roof Collective Pty Ltd (ACN 693 206 843, ABN 30 693 206 843)
Queensland, Australia
Email: apps@roofcollectiveapps.com