Privacy Policy
Last updated 7 June 2026
This Privacy Policy explains how Roof Collective Pty Ltd ("Roof Collective", "we", "us") handles personal information in connection with our website and the applications we publish, including Tailored Clinic. We are an Australian company and we handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). Where our applications are used outside Australia, we also seek to align with comparable data-protection standards.
Our privacy-by-design approach
Tailored Clinic is built so that your personal health information stays with you. The information a patient enters or generates while using the app — including recovery progress photos, pain and symptom entries, recovery notes and diary content, and any Apple Health metrics the app reads — is stored locally on your own device. Roof Collective does not receive, transmit to our servers, store, sell, or have any technical ability to access or view that patient information. If you delete the app, the patient information held on your device is removed with it. Information contained in your own device backups (for example, an iCloud backup you have enabled) remains under your control through your Apple account.
Apple Health (HealthKit)
With your permission, the app may read general wellness metrics (such as step count, sleep and heart rate) solely to display wellness insights to you on your device during recovery. This data is read-only, is never written by us, never leaves your device through our app, is never used for advertising or marketing, is never sold, and is never stored on our servers or in iCloud by us. You can revoke Health access at any time in your device settings.
Information we do process
The limited information that does reach our systems is administrative only and does not include patient health information:
- Clinic administrator accounts. If you are a clinic or clinician using the admin features, we process the email address you use to sign in (via a one-time sign-in code) to authenticate you and secure your clinic configuration.
- Clinic configuration content. Branding, procedure information and educational documents that a clinic administrator chooses to publish so patients can connect by code. This content is provided and controlled by the clinic and is not intended to contain patient personal information.
- Website logs. Our website does not require an account and collects only standard, privacy-respecting server logs (such as IP address and browser type) to keep the site secure and reliable.
We do not sell personal information, and we do not use it for third-party advertising.
Consent
The app asks for your consent before accessing your camera, photo library or Apple Health, and a patient acknowledges the app's educational, non-medical purpose during onboarding. You choose what, if anything, to record.
Security
Because patient information is kept on your device rather than in a central database, there is no central store of patient health data for an attacker to target. On the device, the app supports biometric (Face ID / Touch ID) protection of your information. The limited administrative data we do handle is transmitted over encrypted connections (HTTPS) and protected with reasonable technical and organisational measures.
Data retention
Patient information persists on your device until you delete it or remove the app. We retain the limited administrative information described above only for as long as necessary for the purposes described or as required by law.
Your rights
You can access and delete patient information directly on your device at any time. For the limited administrative information we hold, you may request access, correction or deletion by contacting us at the email address below.
Children
Our applications are intended to be used under the direction of a healthcare provider and are not directed at children under the age required by applicable law. We do not knowingly collect children's personal information. Where the app is used in the care of a minor, it should be used by a parent or guardian.
Not a medical service
Tailored Clinic is an educational and personal recovery-tracking tool. It is not a medical device and does not provide medical advice, diagnosis, treatment or clinical monitoring. See our Terms of Service for details.
Changes to this policy
We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision.
Contact us
Roof Collective Pty Ltd
Queensland, Australia
Email: apps@roofcollectiveapps.com